# FAQ & Troubleshooting
Common questions and solutions for CloudPOS client-side issues.
# Frequently Asked Questions
# General Questions
Q: How do I login to CloudPOS? A: Go to your CloudPOS URL and enter your email and password. Contact your administrator if you don't have an account.
Q: Can I use CloudPOS on mobile/tablet? A: Yes, CloudPOS works on mobile browsers. For best experience, use a tablet or large phone.
Q: Do I need internet connection? A: Yes, CloudPOS requires internet connection to work. Offline mode is not available.
Q: Can multiple users use CloudPOS at the same time? A: Yes, multiple users can use the system simultaneously. Each user needs their own account.
Q: How do I change my password? A: Go to Settings → Security, enter your current password and new password, then save.
# Sales & POS Questions
Q: Why can't I process a sale? A: Make sure your cash register is open. Check the top bar for "Register: Open" status.
Q: Can I edit a sale after it's completed? A: Completed sales usually cannot be edited. Process a return instead to correct errors.
Q: How do I print receipts? A: After completing a sale, click "Print" on the receipt. Make sure your printer is connected and browser allows printing.
**Q: Can I process returns? A: Yes, go to Sales, find the original sale, and click "Return" to process a return.
Q: What payment methods are supported? A: Cash, Card, Bank Transfer, Mobile Payment, and Credit (if enabled). Available methods depend on your configuration.
# Products & Inventory Questions
Q: How do I add stock to a product? A: Go to Products, click on the product, go to Stock tab, enter quantity for each warehouse, then save.
Q: Why is a product showing "Out of Stock"? A: The product's stock quantity is zero or below minimum. Add stock or disable stock tracking for that product.
Q: Can I import products from Excel? A: If import feature is available, go to Products, click "Import", download template, fill it, and upload.
Q: How do I create product categories? A: When creating/editing a product, use the Category dropdown and create a new category if needed.
# Customer Questions
Q: Do I have to select a customer for every sale? A: No, customer selection is optional. However, selecting customers helps track purchase history.
Q: How do I add a customer? A: Go to Customers, click "Add Customer", fill in the information, then save.
Q: Can customers have credit/balance? A: If credit is enabled, yes. Set a credit limit for the customer and select "Credit" as payment method.
# Reports Questions
Q: How do I view sales reports? A: Go to Reports, select "Sales Report", choose a date range, and view the report.
Q: Can I export reports? A: Yes, most reports have an "Export" button to download as Excel, CSV, or PDF.
Q: Why does my report show zero sales? A: Check the date range filter. Make sure you're viewing the correct time period.
# Settings Questions
Q: How do I change the store name? A: Go to Settings → Business Settings, update the store name, then save.
Q: How do I set up tax? A: Go to Settings → Tax & Currency, enter tax rate and tax name, then save.
Q: Can I change the currency? A: Yes, in Settings → Tax & Currency. However, changing currency after sales may cause accounting issues.
# Common Issues & Solutions
# Login Issues
| Symptom | Cause | Fix |
|---|---|---|
| Can't login | Wrong password | Use "Forgot Password" to reset |
| Account locked | Too many failed attempts | Contact administrator |
| Page not loading | Wrong URL | Verify you're using correct domain |
| Session expired | Inactive too long | Simply login again |
# POS Issues
| Symptom | Cause | Fix |
|---|---|---|
| Can't process sale | Register not open | Open register in top bar |
| Product not found | Product doesn't exist or inactive | Check Products page, ensure product is active |
| Price wrong | Product price incorrect | Edit product, update price |
| Printer not working | Printer not connected or configured | Check printer connection, allow pop-ups |
| Barcode not scanning | Barcode not set or scanner issue | Check product barcode, test scanner |
# Product Issues
| Symptom | Cause | Fix |
|---|---|---|
| Product out of stock | Stock quantity is zero | Add stock to product |
| Product not in POS | Product inactive or wrong category | Activate product, check category |
| Can't edit product | No permission | Contact administrator for edit permission |
| Duplicate products | Created multiple times | Delete duplicates, keep one |
# Stock Issues
| Symptom | Cause | Fix |
|---|---|---|
| Stock not updating | Stock tracking disabled | Enable stock tracking for product |
| Wrong warehouse | Selected wrong warehouse | Transfer stock or adjust manually |
| Low stock alert not showing | Min quantity not set | Set minimum quantity for product |
| Stock count wrong | Not updated after sales | Stock updates automatically, refresh page |
# Sales Issues
| Symptom | Cause | Fix |
|---|---|---|
| Sale not appearing | Wrong date filter | Check date range in Sales page |
| Can't view invoice | Sale not completed | Ensure payment was processed |
| Can't return sale | Return not allowed or no permission | Check return policy, contact administrator |
| Invoice missing info | Business settings incomplete | Complete Settings → Business Settings |
# Customer Issues
| Symptom | Cause | Fix |
|---|---|---|
| Customer not in POS search | Customer inactive | Activate customer in Customers page |
| Can't add customer | No permission | Contact administrator for permission |
| Customer balance wrong | Payments not recorded | Record customer payments properly |
| Duplicate customers | Created multiple times | Merge or delete duplicates |
# Report Issues
| Symptom | Cause | Fix |
|---|---|---|
| Report shows zero | Wrong date range | Select correct date range |
| Report not loading | Large date range | Use smaller date range |
| Export not working | Browser blocking download | Allow downloads, check pop-up blocker |
| Data inaccurate | Sales not recorded properly | Verify sales are completed correctly |
# Settings Issues
| Symptom | Cause | Fix |
|---|---|---|
| Tax not calculating | Tax rate not set | Set tax rate in Settings → Tax & Currency |
| Logo not showing | Logo not uploaded | Upload logo in Settings → Branding |
| Can't select branch | Branch not assigned | Contact administrator to assign branch |
| Currency wrong | Currency not set | Set currency in Settings → Tax & Currency |
# Getting More Help
# Contact Support
If you can't resolve an issue:
- Check this guide - Review relevant sections
- Contact your administrator - For account and permission issues
- Check system status - Verify CloudPOS is running
- Review error messages - Error messages often indicate the problem
# Before Contacting Support
Gather this information:
- What you were trying to do
- What happened instead
- Error messages (if any)
- Screenshots (if possible)
- Browser and device you're using
Still need help? Review the specific guides for each feature or contact your system administrator.
← Settings